Rental Terms and Conditions

Chapter 1 General Provisions

Article 1 (Application of Terms and Conditions)

1. Kotozukuri Co., Ltd. (hereinafter the “Company”) shall lend to the renter (hereinafter the “Renter”), and the Renter shall rent from the Company, a camper van that is a vehicle for rental use (including its accessories and interior equipment; hereinafter the “Rental Vehicle”), in accordance with these Terms and Conditions (hereinafter these “Terms”). Matters not provided for in these Terms shall be governed by applicable laws and regulations or by general custom.

2. The Company may agree to special provisions to the extent that they do not conflict with the purpose of these Terms, applicable laws and regulations, or general custom. Where such special provisions have been agreed, they shall prevail over these Terms.

Chapter 2 Reservations

Article 2 (Application for Reservation)

1. When renting the Rental Vehicle, the Renter may, upon agreeing to these Terms and the separately established Fee Schedule and related documents, apply for a reservation by the method separately specified, indicating in advance the vehicle class, the rental start date and time, the rental location, the rental period, the return location, the driver(s), whether accessories such as child seats are required, and other rental conditions (hereinafter the “Rental Conditions”).

2. When the Company receives an application for a reservation from the Renter, the Company shall accept the reservation within the range of Rental Vehicles it owns, and shall notify the Renter of the amount of the rental fee and the payment deadline.

3. A reservation shall be confirmed when the Renter has paid the full amount of the rental fee to the Company by the payment deadline set forth in the preceding paragraph and the Company has confirmed receipt of the payment (such time being referred to as “Reservation Confirmation”).

4. If the Renter fails to pay the full amount of the rental fee by the payment deadline set forth in the preceding paragraph, the application for a reservation under Paragraph 1 shall cease to be effective. In this case, the Company shall not charge a reservation cancellation fee.

5. Reservations are accepted through the Company’s website, official LINE account, telephone, or any other method specified by the Company.

6. Applications for reservations shall be made no later than four (4) days before the rental start date; provided, however, that this shall not apply where the Company has given its individual consent.

Article 3 (Changes to Reservations)

1. When the Renter wishes to change the Rental Conditions under Paragraph 1 of the preceding Article, the Renter must obtain the Company’s prior consent. Changes to a reservation are free of charge up to three (3) times; from the fourth change onward, the administrative fee specified in the Fee Schedule shall be charged for each change.

2. If the amount of the rental fee changes as a result of a change under the preceding paragraph, the Company shall notify the Renter of the revised rental fee and the payment deadline for the difference, and shall charge the Renter for any shortfall or refund any excess to the Renter.

3. Where the amount of the rental fee decreases due to a shortening of the rental period or any other change, and the Company finds that such change effectively constitutes a cancellation of the reservation, the reservation cancellation fee specified in the Fee Schedule shall apply mutatis mutandis to the reduced portion.

Article 4 (Cancellation of Reservations, etc.)

1. The Renter may cancel a reservation by the method separately specified.

2. If, for reasons attributable to the Renter, the Renter has not commenced the procedures for concluding the rental agreement for the Rental Vehicle (hereinafter the “Rental Agreement”) within one (1) hour after the reserved rental start time, the reservation shall be deemed to have been cancelled.

3. In the cases described in the preceding two paragraphs, the Renter shall pay the Company the reservation cancellation fee specified in the Fee Schedule, and the Company shall refund to the Renter the balance of the rental fee already received after deducting such reservation cancellation fee and the administrative fee specified in the Fee Schedule.

4. If a reservation is cancelled for reasons attributable to the Company, or if the Rental Agreement is not concluded for such reasons, the Company shall refund to the Renter the full amount of any money already received.

5. If the Rental Agreement is not concluded due to causes not attributable to either party, such as accident, theft, non-return, recall, or natural disaster, the reservation shall be deemed to have been cancelled. In this case, the Company shall refund to the Renter the full amount of any money already received; provided, however, that where Paragraph 1 of the following Article applies, that Article shall govern.

6. With respect to reservation applications made via the website, e-mail, official LINE, or similar means, if communications from the Company do not reach the address or account provided by the Renter, or if the Company is unable to reach the Renter by telephone, the Company may treat the application as not having been completed.

Article 5 (Measures Where the Vehicle Cannot Be Provided)

1. If the Company is unable to provide the reserved Rental Vehicle due to an accident involving, or a late return by, a preceding renter, a breakdown of the vehicle, a natural disaster, or any other cause, the Company shall promptly notify the Renter to that effect, and the reservation shall be deemed to have been cancelled.

2. In the case of the preceding paragraph, the Company shall refund to the Renter the full amount of any money already received.

3. In the case of the preceding paragraph, if the inability to provide the vehicle is due to causes attributable to the Company (including inadequate maintenance, a late return by a preceding renter, and other causes arising from the Company’s vehicle operations), the Company shall, in addition to the refund under the preceding paragraph, bear such amount as is found reasonable of the transportation expenses actually incurred by the Renter or the Driver for travel to and from the rental location and the accommodation expenses incidental thereto; provided, however, that the amount borne by the Company shall not exceed the total rental fee for the reservation (except where the Company has acted with intent or gross negligence).

4. The Company’s responsibility under the preceding paragraph shall not include costs or penalties arising from the cancellation of contracts concluded by the Renter or the Driver with accommodation facilities, activity or tourist facilities, or other third parties, nor damages arising from changes to or cancellation of travel plans.

5. In the case of Paragraph 1, the Company shall, at the Renter’s request, cooperate to the extent possible in arranging alternative transportation and accommodation.

6. Except as provided in the preceding paragraphs, the Renter and the Company shall make no claims against each other in connection with the failure to provide the vehicle (the same applies in the following Article); provided, however, that this shall not apply where the Company has acted with intent or gross negligence.

Article 6 (Disclaimer)

1. Except in the cases provided for in Article 2, Paragraph 4, Article 4, Article 5, and Article 9, Paragraphs 3 and 4, the Company and the Renter shall make no claims against each other with respect to a reservation application ceasing to be effective, a reservation being cancelled, or the Rental Agreement not being concluded; provided, however, that this shall not apply where the Company has acted with intent or gross negligence.

2. If the Company becomes unable to lend or provide the Rental Vehicle due to a natural disaster or other event of force majeure, the Company shall not be liable for any damage arising therefrom.

Article 7 (Reservation Through Agents)

1. The Renter may apply for a reservation through travel agencies, partner companies, reservation websites, and the like that handle reservation services on behalf of the Company (hereinafter “Agents”).

2. Where an application under the preceding paragraph has been made, the Renter shall make any change to or cancellation of the reservation through the Agent with which the application was made.

Chapter 3 Rental

Article 8 (Conclusion of the Rental Agreement)

1. The Renter shall indicate the Rental Conditions set forth in Article 2, Paragraph 1, and the Company shall indicate the rental terms by means of these Terms, the Fee Schedule, and related documents, whereupon the parties shall conclude the Rental Agreement; provided, however, that this shall not apply where no Rental Vehicle is available for rental, or where the Renter or the Driver falls under any of the items of Article 9, Paragraph 1 or Paragraph 2.

2. Payment of the rental fee shall be governed by Article 2, Paragraph 3 and Article 10.

3. In accordance with the basic circular of the supervisory authority (Note 1), the Company records the Driver’s name, address, type of driver’s license, and driver’s license (Note 2) number in the rental record book (rental record slip) and in the Rental Certificate provided for in Article 14, Paragraph 1, or attaches a copy of the Driver’s driver’s license thereto. For this purpose, upon concluding the Rental Agreement, the Company shall require the Renter to present the driver’s license of the driver designated by the Renter (such driver hereinafter the “Driver”) and to submit a copy thereof. In this case, where the Renter is himself/herself the Driver, the Renter shall present his/her own driver’s license and submit a copy thereof; where the Renter and the Driver are different persons, the Renter shall present the Driver’s driver’s license and submit a copy thereof.

(Note 1) The basic circular of the supervisory authority refers to items 2.(10) and (11) of the circular of the Director-General of the Road Transport Bureau, Ministry of Land, Infrastructure, Transport and Tourism, “Basic Circular Concerning Rental Cars” (Ji-Ryo No. 138, June 13, 1995).

(Note 2) “Driver’s license” means, among the driver’s licenses provided for in Article 92 of the Road Traffic Act, a driver’s license in the format of Appended Form 14 of Article 19 of the Ordinance for Enforcement of the Road Traffic Act, or a license-information-recorded Individual Number Card under Article 95-2, Paragraph 4 of the same Act. An international driving permit or a foreign driver’s license under Article 107-2 of the Road Traffic Act shall be treated in the same manner as a driver’s license.

Where a license-information-recorded Individual Number Card is presented and the specified license information of that person cannot be confirmed, the Company will refuse the rental.

4. Upon concluding the Rental Agreement, the Company may require the Renter and the Driver to present documents verifying their identity in addition to their driver’s licenses, and may make copies of the documents submitted.

5. Upon concluding the Rental Agreement, the Company shall request notification of a mobile phone number or other means of contacting the Renter and the Driver during the rental period.

6. The Company may designate bank transfer, credit card, cash, or any other method specified by the Company for payment of the rental fee and other monetary payments under these Terms.

Article 9 (Refusal to Conclude the Rental Agreement)

1. Where the Renter or the Driver falls under any of the following items, the Rental Agreement cannot be concluded:

(1) where the driver’s license required to drive the Rental Vehicle is not presented;

(2) where the person is found to be under the influence of alcohol;

(3) where the person is found to be exhibiting symptoms of intoxication caused by narcotics, stimulants, paint thinner, or the like;

(4) where a child under six (6) years of age would be carried without the use of a child restraint device (meaning a baby seat, child seat, or the like);

(5) where the person is found to be a member of or affiliated with an organized crime group or an organization related thereto, or to belong to any other anti-social organization;

(6) where the drivers (including the Renter where the Renter drives the vehicle himself/herself) include a person for whom three (3) years have not passed from the date on which he/she obtained the driver’s license required to drive the Rental Vehicle. The same applies where, in the case of an international driving permit or a foreign driver’s license, the Company cannot confirm the date on which the license was obtained;

(7) where the Driver’s driver’s license is not within its valid period throughout the entire rental period.

2. Where the Renter or the Driver falls under any of the following items, the Company may refuse to conclude the Rental Agreement:

(1) where the driver specified at the time of the reservation differs from the driver at the time of concluding the Rental Agreement;

(2) where, in a past rental, there is a record of delinquency in payment of rental fees;

(3) where, in a past rental, any of the acts listed in the items of Article 18 occurred;

(4) where, in a past rental (including rentals by other rental car operators), any of the facts listed in Article 20, Paragraph 6 or Article 24, Paragraph 1 occurred;

(5) where, in a past rental, automobile insurance was not applied due to a violation of rental terms or insurance policy conditions;

(6) where conditions separately specified (including the driver’s age, years of driving experience, and the like) are not satisfied;

(7) where, in contracting or dealing with the Company, the person has demanded burdens exceeding a reasonable scope, or has used violent behavior or language;

(8) where there has been any act in violation of these Terms or the detailed rules.

3. In the cases described in the preceding two paragraphs, where a reservation had already been confirmed with the Renter, the matter shall be treated as a cancellation of the reservation, and the Company shall refund to the Renter the balance of the rental fee already received after deducting the reservation cancellation fee and the administrative fee specified in the Fee Schedule.

4. Notwithstanding the preceding paragraph, where the circumstances falling under the items of Paragraph 1 or Paragraph 2 are not attributable to the Renter or the Driver, the Company shall refund to the Renter the full amount of any money already received.

Article 10 (Formation of the Rental Agreement, etc.)

1. The Rental Agreement shall be formed when the Company delivers the Rental Vehicle to the Renter. In this case, any money already received pursuant to Article 2, Paragraph 3 shall be applied to payment of the rental fee.

2. The delivery under the preceding paragraph shall take place at the rental start date and time under Article 2, Paragraph 1, at the rental location indicated in that paragraph.

3. Where, due to a change in the Rental Conditions under Article 12, Paragraph 1 or any other cause, the amount of the rental fee comes to differ from the amount already received, the Company shall charge the Renter for any shortfall or refund any excess to the Renter.

Article 11 (Rental Fee)

1. The rental fee means the total of the following charges, and the Company shall set out the amount of each, or the basis for its calculation, in the separate Fee Schedule:

(1) basic fee;

(2) extension fee;

(3) additional coverage fee;

(4) option fees (accessories);

(5) vehicle delivery and collection fees;

(6) pet fee;

(7) Quick Return fee;

(8) other fees.

2. The basic fee shall be the fee that the Company has notified to the Director of the Transport Branch Office of the District Transport Bureau and has in effect at the time the Rental Vehicle is rented out.

3. If the rental fee is revised after an application for a reservation under Article 2 has been made, the lower of the fee applied at the time of the reservation application and the fee in effect at the time of rental shall apply.

4. The Company shall display the fees under Paragraph 1 in amounts inclusive of consumption tax and local consumption tax.

5. The Company may apply discounts to the basic fee (long-stay discounts, local resident discounts, etc.) as provided in the Fee Schedule. Discounts apply to the basic fee only, and the discount rates, conditions of application, and whether discounts may be combined shall be as provided in the Fee Schedule.

6. In addition to the foregoing, the Company may separately charge rental fees for accessories. The amounts shall be as provided in the Fee Schedule or as otherwise specified.

Article 12 (Changes to the Rental Conditions)

1. After the Rental Agreement has been concluded, the Renter must obtain the Company’s prior consent when seeking to change the Rental Conditions under Article 8, Paragraph 1.

2. The Company may refuse to consent to a change under the preceding paragraph where the change would interfere with the Company’s rental operations.

3. Notwithstanding the preceding two paragraphs, any shortening of the rental period shall be governed by Article 35 (Termination by Mutual Consent).

Article 13 (Inspection, Maintenance, and Confirmation)

1. The Company shall rent out Rental Vehicles that have undergone the inspections provided for in Article 48 (Periodic Inspection and Maintenance) of the Road Transport Vehicle Act and any necessary maintenance.

2. The Company shall carry out the inspections provided for in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act and any necessary maintenance.

3. The Renter or the Driver shall confirm that the inspections and maintenance under the preceding two paragraphs have been carried out, that the Rental Vehicle is free of maintenance defects based on an inspection of the vehicle’s exterior and accessories in accordance with the checklist separately provided, and that the Rental Vehicle otherwise satisfies the Rental Conditions.

4. If a maintenance defect is discovered in the Rental Vehicle through the confirmation under the preceding paragraph, the Company shall immediately carry out the necessary maintenance or other measures.

5. At the time of rental, the Company shall explain how to operate the equipment specific to camper vans (beds, FF heater, refrigerator, water supply and drainage equipment, sub-battery, external power supply, etc.), and the Renter and the Driver shall rent the vehicle only after fully understanding such explanation.

Article 14 (Issuance and Carrying of the Rental Certificate, etc.)

1. When the Company has delivered the Rental Vehicle, it shall issue to the Renter or the Driver the prescribed Rental Certificate (including one issued by electromagnetic means such as e-mail) stating the matters determined by the Director of the Transport Branch Office of the District Transport Bureau.

2. While using the Rental Vehicle, the Renter or the Driver must carry the Rental Certificate issued under the preceding paragraph (including carrying it in the form of an electromagnetic record).

3. If the Renter or the Driver loses the Rental Certificate, he/she shall immediately notify the Company to that effect.

4. When returning the Rental Vehicle, the Renter or the Driver shall at the same time return the Rental Certificate to the Company; provided, however, that this shall not apply to Rental Certificates issued by electromagnetic means.

Article 15 (Prohibition of Supply of Drivers’ Labor)

The Renter may not receive from the Company, in connection with the rental of the Rental Vehicle, any supply of a driver’s labor (including the introduction or arrangement of drivers).

Chapter 4 Using

Article 16 (Responsibility for Care)

During the period from delivery of the Rental Vehicle until its return to the Company (hereinafter “during use”), the Renter or the Driver shall use and keep the Rental Vehicle with the due care of a prudent manager, in compliance with applicable laws and regulations, these Terms, the detailed rules, the instruction manuals, and any other methods of use presented by the Company.

Article 17 (Daily Inspection and Maintenance)

The Renter or the Driver shall, before each day’s use of the Rental Vehicle during use, carry out the inspections provided for in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act and any necessary maintenance.

Article 18 (Prohibited Acts)

The Renter or the Driver shall not engage in any of the following acts during use:

(1) using the Rental Vehicle for a motor vehicle transport business or any similar purpose without the Company’s consent and without permission or the like under the Road Transportation Act;
(2) using the Rental Vehicle for any purpose other than its intended use, or allowing any person other than the Driver(s) stated on the Rental Certificate under Article 8, Paragraph 3 and persons who have obtained the Company’s consent to drive the vehicle;
(3) engaging in any act that would infringe the Company’s rights, such as subleasing the Rental Vehicle or providing it as security to another party;
(4) forging or altering the vehicle registration number plate or vehicle number plate of the Rental Vehicle, or altering the original condition of the Rental Vehicle, such as by modifying or refitting it;
(5) using the Rental Vehicle for any test or competition, or for towing or pushing another vehicle, without the Company’s consent;
(6) using the Rental Vehicle in violation of laws and regulations or public order and morals;
(7) taking out non-life insurance on the Rental Vehicle without the Company’s consent;
(8) taking the Rental Vehicle outside Japan;
(9) allowing a pet or other animal to ride in the vehicle without the Company’s consent;
(10) smoking inside the Rental Vehicle (including heated tobacco products and electronic cigarettes), or engaging in strong-smelling cooking (yakiniku/BBQ, deep-frying, hot pot dishes, etc.), bringing in strong-smelling food or drink, using strong-smelling insecticides or air fresheners, using smoke-emitting mosquito coils or the like, or any other act that may leave odors or smoke inside the vehicle;
(11) using open flames (charcoal, fireworks, candles, etc.) inside the vehicle, except where the installed stove is used in the manner explained by the Company;
(12) entering or driving in places that may adversely affect the vehicle, such as sandy beaches, rough roads, riverbeds, or snow-covered forest roads;
(13) while the vehicle is in motion, any occupant riding anywhere other than a seat (such as on a bed), or riding without wearing a seat belt;
(14) putting any liquid other than drinking water into the water supply tank, or dumping wastewater or waste in any place other than designated treatment facilities;
(15) engaging in any other act in violation of the Rental Conditions under Article 8, Paragraph 1;
(16) climbing onto the roof of the vehicle.

Article 19 (Precautions for Use of Camper Van Equipment)

The Renter and the Driver shall observe the following in using the interior equipment of the camper van:

(1) use electrical equipment such as the FF heater and refrigerator in accordance with the methods explained by the Company, and do not run the heating or air-conditioning by idling the engine while the vehicle is stationary, including while sleeping;
(2) pay attention to the remaining charge of the sub-battery and do not use it in a manner that causes over-discharge;
(3) confirm the overall height, width, and length of the vehicle stated on the Rental Certificate, and exercise full caution when entering roads, parking lots, drive-throughs, and the like that have height or width restrictions. Entry into places with overhead structures such as roofs, eaves, or gates is prohibited regardless of height (see Article 32, Paragraph 5, Item (1)(b));
(4) do not use the side awning (exterior tent) or the like in strong winds;
(5) endeavor to conduct any stay involving sleeping at places where overnight vehicle stays are permitted (RV parks, auto campsites, etc.), and comply with the rules and etiquette of the place of stay;
(6) do not use the living area with shoes on;
(7) do not pour into the sink any food or anything else that may cause clogging or fouling of the drainage equipment;
(8) when returning the Rental Vehicle, take away all trash from inside the vehicle; provided, however, that this shall not apply where the Quick Return service under Article 22, Paragraph 3 is used;
(9) do not use hair dryers, electric kettles, rice cookers, microwave ovens, or other electrical appliances with high power consumption inside the vehicle (electrical devices that may be used with the in-vehicle outlets are limited to charging devices for mobile phones, tablets, computers, and the like).

Article 20 (Measures in the Case of Illegal Parking, etc.)

1. If, during use, the Renter or the Driver commits illegal parking as defined in the Road Traffic Act in connection with the Rental Vehicle, the Renter or the Driver shall appear at the police station having jurisdiction over the area where the illegal parking occurred, immediately pay the traffic fines and other amounts relating to the illegal parking himself/herself, and bear the various costs associated with the illegal parking, such as towing, storage, and retrieval (hereinafter “Violation Processing”).

2. When the Company receives notice from the police of an abandoned-vehicle parking violation involving the Rental Vehicle, the Company shall contact the Renter or the Driver and instruct him/her to promptly move or retrieve the Rental Vehicle and to appear at the handling police station and complete the Violation Processing by the end of the rental period or by such time as the Company directs, and the Renter or the Driver shall comply with such instructions. Where the Rental Vehicle has been moved by the police, the Company may, at its discretion, itself retrieve the Rental Vehicle from the police.

3. After giving the instructions under the preceding paragraph, the Company shall, at its discretion, confirm the status of the Violation Processing by means of the traffic violation notice, payment slip, receipt, or the like; if the violation has not been processed, the Company shall repeat the instructions under the preceding paragraph to the Renter or the Driver until it has been processed. The Company shall also require the Renter or the Driver to personally sign the Company’s prescribed document acknowledging the fact of the abandoned-vehicle parking violation and undertaking to appear at the police station or other authorities and to comply with legal measures as the violator (hereinafter the “Acknowledgment”), and the Renter or the Driver shall comply.

4. Where the Company finds it necessary, the Company may provide the cooperation necessary for pursuing the Renter’s or the Driver’s responsibility for the abandoned-vehicle parking violation, such as by submitting to the police materials containing personal information, including the Acknowledgment and the Rental Certificate; the Company may also take necessary legal measures, such as submitting to the Public Safety Commission the written explanation provided for in Article 51-4, Paragraph 6 of the Road Traffic Act together with the Acknowledgment and materials such as the Rental Certificate, and reporting the facts; and the Renter or the Driver consents thereto.

5. Where the Company has received an order to pay an abandoned-vehicle penalty under Article 51-4, Paragraph 1 of the Road Traffic Act and has paid such penalty, or has borne the costs required to locate the Renter or the Driver or the costs required to move, store, or retrieve the vehicle, the Company shall charge the Renter or the Driver the following amounts (hereinafter the “Parking Violation Related Costs”). In this case, the Renter or the Driver shall pay the Parking Violation Related Costs by the date designated by the Company:

(1) an amount equivalent to the abandoned-vehicle penalty;
(2) the parking violation penalty charge specified in the Fee Schedule;
(3) the costs required to locate the Renter or the Driver, and the costs required to move, store, or retrieve the vehicle.

6. Where the Renter or the Driver is required to pay traffic fines or other amounts relating to illegal parking pursuant to Paragraph 1 but fails to comply with the Company’s instruction to complete the Violation Processing under Paragraph 2 or with the Company’s request to sign the Acknowledgment under Paragraph 3, the Company may collect from such Renter or Driver a parking violation payment in an amount separately determined by the Company, to be applied toward the abandoned-vehicle penalty and the parking violation penalty charge under Paragraph 5.

7. Where the Renter or the Driver has paid the Company the amount charged under Paragraph 5, and thereafter the order to pay the abandoned-vehicle penalty is revoked because the Renter or the Driver has paid the traffic fine for the parking violation or has been prosecuted, and the Company receives a refund of the abandoned-vehicle penalty, the Company shall refund to the Renter or the Driver only the amount equivalent to the abandoned-vehicle penalty out of the Parking Violation Related Costs already paid. The same shall apply where the Company has collected a parking violation payment under Paragraph 6.

Chapter 5 Return

Article 21 (Responsibility to Return)

1. The Renter or the Driver shall return the Rental Vehicle to the Company at the designated return location by the end of the rental period.

2. If the Renter or the Driver violates the preceding paragraph, the Renter shall pay the extension fee corresponding to the time from the end of the rental period until the return, and shall compensate the Company for all damages caused to it. Where the return would occur at or after 6:00 p.m., the vehicle shall be returned within the handling hours of the following morning, and the additional charge in that case shall be one day’s basic fee (as provided in the Fee Schedule).

3. Where the Renter or the Driver is unable to return the Rental Vehicle within the rental period due to a natural disaster or other event of force majeure, he/she shall not be liable for damages incurred by the Company. In this case, the Renter or the Driver shall immediately contact the Company and follow the Company’s instructions.

Article 22 (Confirmation at Return, etc.)

1. The Renter or the Driver shall return the Rental Vehicle in the presence of the Company. In this case, the vehicle shall be returned in the condition in which it was delivered, except for parts worn through ordinary use.

2. When returning the Rental Vehicle, the Renter or the Driver shall confirm that no belongings of the Renter, the Driver, or any passenger remain inside the vehicle before returning it, and after the return of the Rental Vehicle the Company shall bear no responsibility for the safekeeping of any items left behind.

3. The Renter or the Driver shall return the Rental Vehicle with a full tank of fuel; provided, however, that this shall not apply where the Company’s prescribed Quick Return service (a service under which refueling, standard cleaning, and taking trash away are not required; the fee is specified in the Fee Schedule) is used.

4. If the fuel is not full at the time of return (meaning that the fuel gauge is below the full position, regardless of the amount remaining), the Renter shall be deemed to have applied for the Quick Return service and shall be charged the fee specified in the Fee Schedule. Even in this case, special cleaning costs arising from pet accompaniment, sand, mud, vomit, or the like, restoration costs relating to odors or soiling of the interior, and the Non-Operation Charge shall be charged separately.

5. If the Renter or the Driver damages, soils, or loses any optional item or other accessory, he/she shall pay the Company, at the time of return, the actual cost equivalent to the cost of repair or replacement. Such actual costs are not subject to the waiver under Article 32, Paragraph 3.

Article 23 (Changes to the Rental Period and Return Location)

1. Where the Renter or the Driver has changed the rental period pursuant to Article 12, Paragraph 1, he/she shall pay the rental fee corresponding to the revised rental period.

2. Where the Renter or the Driver has changed the designated return location pursuant to Article 12, Paragraph 1, he/she shall bear the vehicle repositioning costs necessitated by the change of return location.

3. Where the Renter or the Driver returns the Rental Vehicle to a place other than the designated return location without obtaining the Company’s consent under Article 12, Paragraph 1, he/she shall pay, in addition to the repositioning costs under the preceding paragraph, the return location change penalty specified in the Fee Schedule.

Article 24 (Measures in the Case of Non-Return)

1. If the Renter or the Driver fails to return the Rental Vehicle to the designated return location despite the expiration of the rental period and does not comply with the Company’s demand for its return, or if non-return is otherwise found, such as where the Renter’s whereabouts are unknown, the Company shall take legal measures, including the filing of a criminal complaint.

2. Where the preceding paragraph applies, the Company shall take the measures necessary to confirm the location of the Rental Vehicle, including inquiries to the family, relatives, workplace, and other persons connected with the Renter or the Driver, and activation of the vehicle location information system.

3. Where Paragraph 1 applies, the Renter or the Driver shall, in addition to being liable to compensate the Company for damages pursuant to Article 29, bear the costs required to recover the Rental Vehicle and to locate the Renter or the Driver.

Chapter 6 Measures in the Event of Breakdown, Accident, or Theft

Article 25 (Measures Upon Discovery of a Malfunction)

1. If the Renter or the Driver discovers any abnormality or malfunction in the Rental Vehicle during use, he/she shall immediately stop driving, contact the Company, and follow the Company’s instructions.

2. Where the abnormality or malfunction of the Rental Vehicle is due to the intent or negligence of the Renter or the Driver, the Renter shall bear the costs required for the repositioning and repair of the Rental Vehicle. In this case, the Non-Operation Charge shall be governed by Article 31.

Article 26 (Measures in the Event of an Accident)

1. If an accident involving the Rental Vehicle occurs during use, the Renter or the Driver shall immediately stop driving and, regardless of the scale of the accident, take the measures required by law (including aiding the injured and reporting to the police), and shall also take the following measures:

(1) immediately report the circumstances of the accident to the Company and follow the Company’s instructions;
(2) where the Rental Vehicle is to be repaired based on the instructions under the preceding item, have the repair carried out at a workshop designated by the Company, except where the Company approves otherwise;
(3) cooperate with the investigations of the Company and of the insurance company with which the Company has a contract concerning the accident, and submit the necessary documents and other materials without delay;
(4) obtain the Company’s prior consent before reaching any settlement or other agreement with the other party concerning the accident.

2. In addition to taking the measures under the preceding paragraph, the Renter or the Driver shall handle and resolve the accident at his/her own responsibility and expense.

3. The Company shall advise the Renter or the Driver on the handling of the accident and cooperate in its resolution.

Article 27 (Measures in the Event of Theft)

If the Rental Vehicle is stolen or suffers other damage during use, the Renter or the Driver shall take the following measures:

(1) immediately report to the nearest police;
(2) immediately report the circumstances of the damage to the Company and follow the Company’s instructions;
(3) cooperate with the investigations of the Company and of the insurance company with which the Company has a contract concerning the theft or other damage, and submit the requested documents and other materials without delay.

Article 28 (Termination of the Rental Agreement Due to Inability to Use)

1. If, during use, the Rental Vehicle becomes unusable due to breakdown, accident, theft, or any other cause (hereinafter “Breakdown, etc.”), the Rental Agreement shall terminate.

2. Where the Breakdown, etc. arose from causes attributable to the Renter or the Driver, the Renter or the Driver shall bear the costs required for the retrieval and repair of the Rental Vehicle, and the Company shall not refund the rental fee already received.

3. Where the Breakdown, etc. is due to causes attributable to the Company (including defects existing before the rental, inadequate maintenance, and other causes arising from the Company’s management), the Company shall refund to the Renter the full amount of the rental fee already received. In this case, as the Company does not own a substitute Rental Vehicle, no substitute vehicle will be provided; however, the Company shall bear such amount as is found reasonable of the costs of alternative transportation and the accommodation expenses actually incurred by the Renter or the Driver; provided that the amount borne by the Company shall not exceed the total rental fee (except where the Company has acted with intent or gross negligence).

4. Where the Breakdown, etc. arose from causes not attributable to any of the Renter, the Driver, or the Company, the Company shall refund to the Renter the balance of the rental fee already received after deducting the rental fee corresponding to the period from the rental until the termination of the Rental Agreement.

5. Except in the case of Paragraph 3, the Renter and the Driver may not make any claim against the Company other than as provided in this Article, regardless of whether insurance proceeds or compensation are paid, with respect to damages arising from being unable to use the Rental Vehicle (including costs incurred in arranging alternative transportation, accommodation expenses, and damages arising from changes to or cancellation of travel plans).

Chapter 7 Damages and Compensation

Article 29 (Damages and Business Compensation)

1. If the Renter or the Driver causes damage to a third party or to the Company during the use of the rented Rental Vehicle, he/she shall compensate for such damage; provided, however, that this shall not apply where the damage is due to causes attributable to the Company.

2. Among the Company’s damages under the preceding paragraph, damages arising from the Company being unable to use the Rental Vehicle due to accident, theft, breakdown attributable to the Renter or the Driver, or soiling, odors, or the like of the Rental Vehicle, shall be governed by Article 31, and the Renter or the Driver shall pay the same.

Article 30 (Insurance and Compensation)

1. Where the Renter or the Driver bears liability for damages under Paragraph 1 of the preceding Article, insurance proceeds or compensation shall be paid within the following limits under the non-life insurance contract concluded by the Company with respect to the Rental Vehicle and the compensation system established by the Company:

(1) Bodily injury liability: unlimited per person
(2) Property damage liability: unlimited per accident (deductible: JPY 100,000)
(3) Vehicle coverage: up to market value per accident (deductible: JPY 100,000)
(4) Personal accident (passenger) coverage: JPY 50,000,000 per person

2. Where any of the exclusions under the insurance policy or the compensation system applies, the insurance proceeds or compensation under the preceding paragraph shall not be paid.

3. Damages for which insurance proceeds or compensation are not paid, and damages exceeding the insurance proceeds or compensation payable under Paragraph 1, shall be borne by the Renter or the Driver.

4. Where the Company has paid damages that should be borne by the Renter or the Driver, the Renter or the Driver shall immediately reimburse the Company for the amount paid by the Company.

5. An amount equivalent to the insurance premium for the non-life insurance contract under Paragraph 1 and an amount equivalent to the enrollment fee for the compensation system established by the Company are included in the rental fee.

6. Where the Rental Vehicle becomes unable to be driven due to an accident, breakdown, or the like, towing shall be arranged by the Renter or the Driver by contacting directly the road service of the insurance company designated by the Company (the Company does not arrange towing). Towing costs are covered within the limit of such road service; costs exceeding that limit, and towing costs arranged without going through such road service, shall be borne by the Renter or the Driver.

7. Where the Rental Vehicle, its interior equipment, or nearby buildings or other property are damaged due to ignition or the like of a mobile battery or other rechargeable battery device brought into the vehicle by the Renter or the Driver, such damage shall be outside the scope of the insurance and compensation systems, and the Renter or the Driver shall compensate the full amount thereof, regardless of whether he/she has enrolled in the Additional Coverage.

Article 31 (Non-Operation Charge)

1. Where repair, cleaning, or the like of the Rental Vehicle becomes necessary due to accident, theft, breakdown (excluding those attributable to the Company), soiling, odors, or the like (including damage to interior equipment and fittings, burn holes in seats, etc.), the Renter or the Driver shall pay the Company the following Non-Operation Charge as part of the compensation for the Company’s business during that period, separately from compensation for damages, regardless of the extent of the damage and regardless of whether the vehicle can be returned under its own power:

(1) per day of vehicle downtime: the amount specified in the Fee Schedule (the maximum number of days and the maximum amount are specified in the Fee Schedule).

2. The number of days of downtime under the preceding paragraph shall be based on the period that the Company finds to be ordinarily required for the repair, cleaning, or the like.

3. Exemption from payment of the Non-Operation Charge shall be governed by Article 32 (Additional Coverage).

Article 32 (Additional Coverage)

1. The Renter may enroll in the Company’s prescribed Additional Coverage (the enrollment fee is specified in the Fee Schedule) only at the time of concluding the Rental Agreement. The enrollment fee is capped at fifteen (15) days’ worth, and payment of fifteen (15) days’ worth applies to the entire rental period; provided, however, that where the rental period exceeds one (1) month, the cap shall be fifteen (15) days’ worth per month.

2. Where the Renter has enrolled in the Additional Coverage, the burden of the deductibles under Article 30, Paragraph 1, Items (2) and (3), and the payment of the Non-Operation Charge under Article 31, shall be waived.

3. With respect to repair costs and restoration costs relating to damage, soiling, or odors of interior equipment, fittings, or the interior (regardless of whether arising from an accident), where the Renter has enrolled in the Additional Coverage, the burden shall be waived up to a limit of JPY 100,000 per accident, and any portion exceeding that limit shall be charged at actual cost. Where the Renter has not enrolled in the Additional Coverage, the full amount (actual cost) shall be charged.

4. The Additional Coverage cannot be enrolled in or cancelled after the Rental Agreement has been concluded.

5. With respect to the accidents or damages listed in the following items, the waiver shall not apply even where the Renter has enrolled in the Additional Coverage:

(1) items for which the deductibles and the Non-Operation Charge shall be borne:

(a) accidents, contact, or property damage occurring while reversing (driving in reverse);
(b) accidents, contact, or property damage arising from entry into places with overhead structures such as roofs, eaves, or gates (including multi-story parking garages, coin-operated parking lots, drive-throughs, and campsites with many trees) (entry into such places is prohibited regardless of height; when parking, a passenger must get out of the vehicle and guide the driver);
(c) rear-end collision with a vehicle or stationary object ahead;
(d) single-vehicle accidents involving no other vehicle, such as collision or contact with guardrails, utility poles, buildings, walls, signs, trees, or other objects;
(e) where no contact was made with the Company from the scene of the accident;
(f) accidents falling under the exclusions or prohibited acts of the insurance policy or these Terms (excluding cases falling under the following item);

(2) items to which the insurance and compensation systems also do not apply, and for which the full amount of repair costs and other damages shall be borne:

(a) where no report was made to the police at the time of the accident (Article 72 of the Road Traffic Act) (where a traffic accident certificate is not issued, such as for an accident on private property, a report to the police, contact with the Company immediately after the accident, and submission of photographs of the scene shall substitute for such report);
(b) refueling with the wrong fuel type at a self-service station (including engine damage and fuel tank cleaning costs);
(c) damage caused by climbing onto the roof of the vehicle;
(d) accidents caused by the driving of a person not stated on the Rental Certificate (a person who has not presented a driver’s license);
(e) where a settlement or other agreement was reached with the other party without the Company’s consent;
(f) loss of the keys;
(g) accidents caused by driving under the influence of alcohol or in a state of intoxication, or under the influence of drugs;
(h) damage caused by earthquake, tsunami, or volcanic eruption;
(i) other cases falling under the prohibited acts of these Terms or the exclusions of the insurance policy, where insurance proceeds or compensation are not paid.

Note (restatement of items outside the coverage)

・Accidents, contact, or property damage occurring while reversing are outside the scope of the Additional Coverage. When parking, a passenger must always get out of the vehicle and guide the driver.
・Regardless of height, entry into any place with a roof or eaves is prohibited. Accidents, contact, or property damage at such places are outside the scope of the Additional Coverage.

Article 33 (Deposit)

1. Where damage to the Rental Vehicle or damage to its interior equipment or fittings is confirmed at the time of return of the Rental Vehicle, the Renter or the Driver shall pay to the Company at the time of return, as a deposit, the total of the deductibles under Article 30, Paragraph 1, the Non-Operation Charge under Article 31, and the estimated actual amount of the repair and restoration costs, in a lump sum by credit card or in cash.

2. After completion of the repair and restoration, the Company shall determine the actual amount to be borne by the Renter or the Driver; where there is a difference from the deposit received, the Company shall settle it without delay and, where there is an overpayment, refund it to the Renter.

Chapter 8 Termination of the Rental Agreement

Article 34 (Termination of the Rental Agreement)

1. If the Renter or the Driver violates these Terms during use, or comes to fall under any of the items of Article 9, Paragraph 1, the Company may terminate the Rental Agreement without any notice or demand and immediately demand the return of the Rental Vehicle. In this case, the Company shall not refund the rental fee already received.

2. Termination under the preceding paragraph shall not preclude the Company from claiming damages from the Renter or the Driver, or from claiming the Non-Operation Charge under Article 31.

Article 35 (Termination by Mutual Consent)

The Renter may, even during use, terminate the Rental Agreement with the Company’s consent. In this case, the Company shall not refund any fees already received.

Chapter 9 Personal Information

Article 36 (Purposes of Use of Personal Information)

1. The purposes for which the Company obtains and uses the personal information of the Renter or the Driver are as follows:

(1) as a business operator licensed for the rental car business under Article 80, Paragraph 1 of the Road Transportation Act, to carry out the matters required as conditions of the business license, such as preparing the Rental Certificate at the time of concluding the Rental Agreement;
(2) to inform the Renter or the Driver, by sending advertising materials, e-mails, or other means, about the Rental Vehicle as well as introductions to products handled by the Company, the provision of related services, and the holding of various events, campaigns, and the like;
(3) to verify the identity of, and screen, the rental applicant or the Driver upon concluding the Rental Agreement;
(4) to conduct questionnaire surveys of the Renter or the Driver for the purpose of planning and developing the products and services handled by the Company or considering measures to improve customer satisfaction;
(5) to statistically aggregate and analyze personal information and prepare statistical data processed into a form in which individuals cannot be identified or specified;
(6) to manage the Rental Vehicle (including confirming its location in the event of theft or non-return);

(7) to record video and audio outside the vehicle while driving by means of the dashcam installed in the Rental Vehicle, and to use such records for confirming the circumstances of an accident, reporting to the insurance company, and otherwise resolving accidents or trouble.

2. Where the Company obtains personal information of the Renter or the Driver for a purpose not set forth in the preceding paragraph, it shall do so after clearly indicating the purpose of use in advance.

3. The Renter and the Driver shall rent the Rental Vehicle upon consenting in advance to the fact that a dashcam is installed in the Rental Vehicle and that the records under the preceding paragraph will be made.

Article 37 (Consent to Use of Personal Information)

The Renter or the Driver consents that, in any of the following cases, personal information including the Renter’s or the Driver’s name, date of birth, and driver’s license number may be used by rental car operators for screening at the time of concluding rental agreements:

(1) where the Company has been ordered to pay an abandoned-vehicle penalty under Article 51-4, Paragraph 1 of the Road Traffic Act;
(2) where the full amount of the Parking Violation Related Costs under Article 20, Paragraph 5 has not been paid to the Company;
(3) where non-return under Article 24, Paragraph 1 is found to have occurred.

Chapter 10 Miscellaneous

Article 38 (Set-Off)

Where the Company owes any monetary obligation to the Renter or the Driver under these Terms, the Company may at any time set it off against any monetary obligation owed by the Renter or the Driver to the Company.

Article 39 (Late Payment Damages)

If the Renter, the Driver, or the Company fails to perform any monetary obligation under these Terms, it shall pay the other party late payment damages at the rate of ten percent (10%) per annum.

Article 40 (Detailed Rules and Amendment of these Terms)

1. The Company may separately establish detailed rules for these Terms, and such detailed rules shall have the same effect as these Terms.

2. The Company may amend these Terms and the detailed rules pursuant to Article 548-4 of the Civil Code of Japan. In such case, the Company shall determine the effective date and, by the effective date, make known the fact that these Terms and the detailed rules will be amended, the content after amendment, and the effective date, by posting on the Company’s website or by other appropriate means.

3. The Company shall present these Terms and the detailed rules to the Renter by posting them on the Company’s website, posting them at its business office, or delivering them in writing (including provision by electromagnetic means such as e-mail).

Article 41 (Agreed Court of Jurisdiction)

Any dispute concerning rights and obligations under these Terms shall be subject to the exclusive agreed jurisdiction, in the first instance, of the summary court or the district court having jurisdiction over the location of the Company’s head office, regardless of the amount in dispute.

Supplementary Provision

These Terms shall come into effect on September 1, 2026.

Governing Language
These Terms and Conditions have been prepared in Japanese, and this English text is a translation provided for reference purposes only. In the event of any discrepancy or difference in interpretation between the Japanese original and this English translation, the Japanese original shall prevail in all respects.