FAQ

Advance reservations are required. Please make your reservation at least 4 days before your desired date. Reservations are accepted via our website’s reservation form, official LINE, or official WhatsApp.

After you apply through the reservation form, we will inform you of the rental fee amount and payment deadline. If you pay the full amount by the deadline and we confirm your payment, your reservation will be confirmed. If payment is not made by the deadline, your application will become invalid (in this case, no cancellation fee will be charged).

Yes, it is possible. If you send your preferred dates and options through our reservation form, we will also provide only estimates via our official LINE or WhatsApp account.

All drivers must have their driver’s licenses (present and submit a copy). The driver’s license must be valid for the entire rental period. You may also be asked to present identification documents. Also, please provide a mobile phone number where you can be reached during the rental period.

You can park one car by swapping places with a camper van. However, we cannot take any responsibility for accidents or theft while storage, so please bring your valuables with you.

Please take all trash generated inside the vehicle with you personally. Pickup at the store is not available.

If you use Quick Return (one time, 16,500 yen including tax), you do not need to take your trash home, regular cleaning, or refuel to a full tank (you can also apply at the time of return).

* If trash or portable toilet waste remains inside the vehicle, a disposal and cleaning fee of 10,000 yen (tax included) will be charged.

* Special cleaning fees for pet accompaniment, sand, mud, vomit, etc.as well as restoration costs for odors and dirt inside the car, will be charged separately even when using Quick Return.

This service eliminates the need for “full tank refueling,” “regular cleaning (sweeping and wiping),” or “garbage disposal” when returning. The fee is 16,500 yen (tax included) per use, and you can apply at the time of reservation or return.

*Even when using Quick Return, additional charges will be charged for pet ride-in fees, special cleaning costs for sand, mud, vomiting, etc. (actual expenses), restoration costs for interior odors and dirt, and non-operation charges.

※ If the fuel tank is not full at the time of return (regardless of the amount left), the same fee will be charged as if you applied for the Quick Return.

If you are from overseas, please bring an international driver’s license and passport that allow you to drive within Japan. However, if you use a license from the following countries or regions, you will need a “passport,” “your country’s driver’s license,” and a Japanese translation.

【Taiwan, Germany, Switzerland, France, Belgium, Monaco】

For overseas visitors, we recommend purchasing overseas travel insurance that covers rental car repair costs in advance, or enrolling in our additional coverage plan.

Yes. Reservation changes are free up to three times, and from the fourth time onward, a fee of 1,100 yen (tax included) will be charged per booking.

If such changes due to shortened rental periods result in actual cancellation of the reservation, the cancellation fee for the reduced portion will be applied.

The basic fee includes vehicle rental fees, car insurance, and the use of standard equipment inside the vehicle.

Fuel costs, toll road fees, parking fees, campground and RV park usage fees, and additional optional fees are not included.

Payment methods available include bank transfer or credit card.

After confirming your estimate, please pay the full rental fee by the deadline specified by our company. Your reservation will be confirmed once we confirm your payment.

If you cancel for personal reasons after your reservation is confirmed, a cancellation fee will be charged.

The amount varies depending on the timing of cancellation, so please check the cancellation policy for details.

Please return by 17:00. For returns after 17:00, an extension fee will be charged for each hour.

Returns after 18:00 are not accepted. In such cases, returns will be made during the next morning’s handling hours, and a one-day basic fee will be charged instead of the extension fee.

If you expect to miss the scheduled return time, please be sure to contact us in advance via our official LINE or WhatsApp and obtain our approval. If you exceed the return time without permission, you will be responsible for any damages incurred by our company, including extension fees and compensation for the next customer.

No, there are no additional charges based on mileage. There are no mileage restrictions, and you can use the service without any extra charges.

If you plan to travel long distances, please enjoy with peace of mind. Also, the mileage will be checked at the time of rental and return and recorded on the rental certificate.

In the unlikely event of an accident, we can apply the personal injury and property insurance that our vehicle has covered.

However, as deductibles, the vehicle is 100,000 yen, property damage is 100,000 yen, and the suspension compensation fee (non-operation charge) is up to 300,000 yen.In the event of an accident, the out-of-pocket payment can exceed 500,000 yen.

If you enroll in the additional compensation plan (6,600 yen including tax per day), the deductible (100,000 yen for vehicles and 100,000 yen for property damage) becomes zero, and you are also exempt from paying the suspension compensation fee (up to 300,000 yen). Since camper van parts are expensive, we strongly recommend enrolling.

* For information on exemptions from additional coverage, please see below: “If you are included in additional coverage, is there zero out-of-pocket for any accident?” Also, accidents without police notification or accidents caused by drivers not listed on the rental certificate are not covered by insurance and coverage, and you will be responsible for all repair costs and other damages.

This system covers 6,600 yen per day including tax, exempting you from paying deductibles for property and vehicles (100,000 yen each) and paying non-operation charges.The enrollment fee is capped at 15 days’ worth (¥99,000 incl. tax); payment of 15 days’ worth covers the entire rental period (if the rental period exceeds one month, the maximum is 15 days per month).

Costs related to damage, soiling, and odors related to interior equipment, equipment, and interior decorations can be waived up to 100,000 yen per accident if you enroll in additional coverage (any excess is actual cost).Additional coverage can only be enrolled at the time the rental contract is signed; enrollment or cancellation after signing is not possible.

No. In the following cases, the waiver does not apply even if you enroll in additional coverage, and you will be responsible for the deductible and non-operation charges.

・Accidents, contacts, or property damage occurring during reverse (reverse driving) (when parking, passengers must get out and guide the vehicle)
・Accidents, contacts, or property damage caused by entering roofs, eaves, gates, or other places with structures above (including multi-story parking garages, coin-operated parking lots, drive-thru, and campgrounds with many trees) (entry is prohibited regardless of height)
・Rear-end collision with a vehicle or stopped object in front
・Collisions or contact with guardrails, utility poles, buildings, walls, signs, trees, etc., where the other vehicle is not present
・If there is no contact from the scene of the accident to our company
・Accidents that fall under the exemption or prohibited acts of the terms and conditions or insurance terms

Additionally, in the following cases, insurance and compensation systems do not apply, and you will be responsible for all repair costs and other damages.

・If no police report is made at the time of the accident
・Incorrect fuel type due to self-refueling (including engine damage and fuel tank cleaning costs)
・Damage caused by climbing onto the roof of the vehicle
・Accidents caused by drivers not listed on the rental certificate (those who do not present a driver’s license)
・If you reach a settlement or similar agreement with the other party without our company’s consent, such as loss of keys, driving under the influence of alcohol, intoxication, or drugs, or damages caused by earthquakes, tsunamis, or eruptions, etc.

* Damages caused by fire or other damage caused by rechargeable battery devices such as mobile batteries brought in by customers are not covered by insurance or compensation systems, and you will be responsible for the full cost regardless of whether additional coverage is enrolled.

If repairs, cleaning, etc. are required due to accidents, theft, breakdowns, soiling, odors, etc., this fee is paid separately from the damage compensation as part of the business coverage during that period. The maximum is 15,000 yen per day of vehicle downtime, and 300,000 yen for 20 days.This charge applies regardless of the extent of the damage or whether the vehicle can be driven back. If you enroll in additional coverage, this is exempt (excluding exclusions).

If damage to the vehicle or interior equipment is confirmed upon return, you will be required to pay the total actual cost of the deductible, non-operation charge, repair costs, etc. as a deposit, either by credit card or cash. After repairs and restoration are completed, the actual cost will be finalized, and any difference will be settled and refunded.

Before arranging a transport company yourself, be sure to contact the accident reception center below and arrange towing.

Tokio Marine Nichido Accident Reception Center (24 hours, 365 days a year)
0120-119-110 (Foreign language reception also available)

Transportation costs are covered within the maximum amount of road assistance. Costs exceeding the limit or transportation costs arranged without going through the accident reception center will be borne by the customer. Please also contact NOMO via official LINE or WhatsApp.

Costs related to damage, soiling, and odors related to interior equipment, equipment, and interior are waived up to 100,000 yen per accident if you enroll in additional coverage, and any excess will be charged at actual cost. If you are not enrolled, you will be responsible for the full cost (actual cost).

* Damage, soiling, or loss of optional or accessory items such as bedding sets are not exempt from additional compensation, and you will be required to pay the actual repair or purchase cost upon return.

You can drive with a regular driver’s license. Since this is an automatic transmission, you can also drive with an AT-only license.

However, those who have obtained their driver’s license for less than three years cannot be registered as drivers (Rental Terms Article 9). The same applies if we cannot confirm the date of license issuance with an international driving permit or foreign driver’s license. This applies to everyone who may drive the vehicle.

For the passenger capacity and sleeping capacity of each vehicle, please refer to the vehicle introduction page.

Baby seats (newborns to around 9 months), child seats (9 months to around 6 years), and junior seats (6 to 10 years) are available free of charge. Children under 6 years old cannot travel without using infant assistive devices (this is a legal requirement). Please inform us of the number of passengers and your child’s age when making your reservation.

Yes, you may ride with us if you request in advance (pets are not allowed without our permission). The pet ride fee is 11,000 yen (tax included) per pet per rental (including cleaning fees).

You do not need to put your dog in a cage, but please do not place it on the bed. Only dogs are allowed as pets; cats and other animals are not allowed.

For restoration costs such as scratches, damage to seats, pet accidents (soiling) inside the vehicle, or foul odors, if you enroll in additional coverage, up to 100,000 yen per accident will be waived (any excess will be charged at actual cost). If not enrolled, the full cost will be settled. Please understand in advance that our staff will check and assess the odor upon return.

The fuel is diesel. It is not gasoline, so please be very careful not to use the wrong fuel type. If you refuel incorrectly, please contact us without starting the engine. Incorrect fuel type due to self-refueling is not covered by insurance or coverage, and you will be responsible for the repair costs (including engine damage and fuel tank cleaning) and the full non-operation charge.

Yes, please return with a full tank of diesel (not required if using Quick Return). If the tank is not full when returning, regardless of the remaining amount, you will be deemed to have applied for Quick Return and charged ¥16,500 (tax incl.).

Thanks to its diesel turbo engine, it is powerful and fuel-efficient, driving about 8 to 12 km per liter. Diesel is cheaper than gasoline, making it very economical.

Equipped with a car navigation system.

It is equipped with an ETC onboard unit. Please bring your ETC card. (No rental available)

Yes, driving is possible. From around mid-November to mid-April, we switch to studless tires.

You can see the interior on our regular closed days or on days when the vehicle is not rented out. Since the staff are often out for vehicle dispatches or customer service,Please be sure to contact us in advance with your preferred date and time for the tour.

Hair dryers, electric kettles, rice cookers, and similar appliances have high wattage and are prohibited from using car outlets as they may trip the breaker or blow fuses. Also, damage caused by fire from mobile batteries you bring is not covered by the insurance, so please handle them with care.

You can use the paid optional portable toilet (990 yen per day including tax). Please note that wastewater and waste are not allowed to be dumped in areas other than designated treatment facilities.

Equipped with a 20-liter water tank and sink. Not for drinking purposes (do not fill the water tank with any liquids other than drinking water).

*During the winter season (November 1 to the end of March), it cannot be used due to freezing.

* Pouring food down the sink is prohibited. If food is found, a cleaning fee of 10,000 yen (tax included) will be charged.

Smoking is strictly prohibited inside the vehicle (including heated tobacco and electronic cigarettes). If you wish to smoke, please do so outside the vehicle.

If smoking is found inside the vehicle or if cigarette odor or ash is detected upon return, a cleaning fee of 20,000 yen (tax included) will be charged. Please understand that the cigarette smell will be determined by our staff who do not smoke. Many people use this service, so we appreciate your understanding.

Cooking with strong odors (such as grilled meat, fried foods, hot pot dishes, etc.), bringing in food or drinks with strong odors, using strong odors such as insecticides or air fresheners, or using mosquito coils that emit smoke—any actions that may leave odors or smoke inside are prohibited. The use of charcoal, fireworks, candles, or other open flames is also prohibited (except when using the stove provided in the manner we have explained).

Cooking within the boiling water range, such as pasta and cup noodles, can be done inside the vehicle. For cooking with odors, please use the optional outdoor gas stove (330 yen per day including tax) outside the vehicle.

*If you violate the rules, a penalty fee of 20,000 yen (tax included) will be charged as a cleaning fee.

The CORDE BUNKS’ household outlets can be used only when connected to external power. However, the outlets may be used only for charging mobile phones, tablets, and PCs. are allowed to use it. Use of other electronic devices is prohibited as it may cause malfunctions.

When renting, the secondary battery used indoors is fully charged, but with the engine off, the battery runs out in half a day to a day (depending on how you use it). Since the condition changes depending on the driving condition, we recommend running the refrigerator at full power to cool it down while driving, and using it sparingly while parked.

* Even if the battery runs out, the driving battery will be of a separate type, so the engine will still start. Please rest assured.

* If the indoor battery runs out, all electrical appliances, including the FF heater and indoor lighting, will stop working. Please stay at an auto campsite or similar facility to secure a 100V power outlet, or charge it while driving (charging increases after a full day of driving).

Fuel flows automatically from the diesel tank, so there is no need to refuel separately. Even with full throttle on, you won’t use up to 3 liters in a day, so please use it without worry. The fan uses power from a sub-battery. When borrowed, the battery is fully charged, but with the engine off, it lasts 1 to 2 days. We recommend turning it off when sleeping as much as possible.

* Even if the battery runs out, the driving battery will be of a separate type, so the engine will still start. Please rest assured.

* Do not use heating or cooling while the engine is idling, including when sleeping (Article 19 of the terms and conditions).

Please use it by connecting external charging. The time you can use it continuously without external charging is about 3 hours, depending on the outside temperature and other conditions. When connected to external charging, you can use it without worrying about battery level. If you use the air conditioner at night, please stay at a campsite or RV park that supports external charging (please refrain from cooling by idling).

For free onboard equipment, please see the vehicle introduction page.

For a list of paid rental options and prices, please refer to the rental items.

Only the driver’s and front passenger seats may be used with shoes. Indoor (private area) is prohibited with shoes.

* If you use the room with shoes on, a disinfection and cleaning fee of 20,000 yen (tax included) will be charged.

For overnight stays, please use locations where car camping is permitted (such as RV parks, auto campsites, or roadside stations where car camping is allowed). Especially in summer, external power is required to use air conditioning, so if you plan to camp in your car, be sure to reserve a site with a power outlet. Please follow the rules and manners of your accommodation.

Yes, we offer dispatch and pickup services. For service areas and fees, please see Fees and Reservations page.

* For dispatch or pickup to locations other than those listed above, we will provide a separate estimate based on distance and required time.
* Depending on reservation status, we may have to decline your reservation.

If you park illegally, you must report to the local police station, immediately pay the fine, etc., and bear the costs for towing, storage, and pickup.

If you return the item without any violation processing, a parking violation penalty of 30,000 yen will be charged as a deposit. Full refund will be made upon payment of the penalty and presentation of the traffic violation notice or receipt. Refunds will be made by bank transfer to the designated account, and the transfer fee will be borne by the customer.

Yes, we rent them year-round. In winter, we use studless tires, and the FF heater keeps the interior warm.

Please note that the water supply facilities cannot be used during the winter season (November 1 to the end of March).